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FAQ

• How do you communicate with legal and insurance teams?

  We provide clear, regular communication and are responsive to enquiries. We support case progression through concise updates and encourage regular meetings with all parties to promote transparency and collaborative rehabilitation. 

• How do you evidence rehabilitation outcomes?

  We use clinical outcome measures, functional observation and goal reviews. We also include feedback from clients and families to demonstrate the impact that rehabilitation is having on daily life and wellbeing. 

• Can you support family-based or dual client rehabilitation?

  Yes. We are experienced in delivering shared rehabilitation pathways when multiple individuals (e.g. parent and child) are injured in the same incident. We coordinate shared sessions and goals to maximise impact and efficiency. 

• What makes your rehabilitation model different?

  Our approach is functional, goal-driven, and client-centred. We specialise in using creative, meaningful activities to achieve outcomes. We integrate physical, sensory, and psychological strategies and are known for delivering innovative family-focused and community-based rehabilitation. 

• How quickly can rehabilitation commence?

  Following agreement of the Proposal of Work, therapy can usually begin within days, subject to therapist and client availability. 

• Can you assist with discharge planning or rehousing support?

  Yes. We support complex transitions such as hospital discharge, interim accommodation, and adaptations to the home or school environment. 

• Can you advise on vocational or return-to-work planning?

  Yes. We offer vocational rehabilitation, including functional capacity evaluations, worksite assessments, and phased return-to-work programmes. 

• How do you ensure interventions are proportionate?

  Each intervention is regularly reviewed for clinical relevance. We tailor intensity and duration based on the client’s progress, recovery phase, and evolving needs. 

• Can you support clients reluctant to engage with therapy?

  Yes. Our therapists use creativity and a personalised approach to build trust and engagement, particularly for clients with psychological trauma or cognitive difficulties. We tailor therapy around what matters to each individual and pride ourselves in being trauma informed.  

• Will you liaise with NHS teams and other treating professionals?

  Yes. We work collaboratively with NHS services, schools, and community providers to avoid duplication and ensure continuity of care. 

• How do you track and report progress?

  We provide concise monthly update reports outlining progress against goals and updates on any co-ordinated services. Reports include clinical outcome data, goal progression, and justification for continued or stepped-down therapy, offering clarity and value for money. 

• How do you ensure clinical governance and service quality?

  All services are led by experienced HCPC-registered clinicians. We comply with IRCM Code of Conduct, complete regular audits and outcome reviews, and uphold strong clinical quality assurance procedures. 

• Where are your SROT’s located?

  We provide nationwide coverage. Clients are matched with a local therapist who is familiar with the community and services, ensuring therapy is meaningful, accessible, and based in real-world contexts 

• What is the cost of your services?

  Our costs vary depending on the assessment type and therapy intensity. We use a transparent fixed-fee model, ensuring upfront clarity with no hidden charges.  

• Are your therapists qualified, regulated and insured?

  Yes. All SROTs are HCPC-registered, qualified, and fully insured. They hold Enhanced DBS checks, Level 3 (minimum) Safeguarding training, and are registered with the Information Commissioner’s Office (ICO). 

• How quickly can you assess my client?

  We aim to contact the client within 48 hours of instruction and to complete a Rehabilitation Needs Assessment (RNA) within 10 working days. If this timescale cannot be met, for example, due to client availability or geography, we communicate proactively with all parties. 

• Who can refer a client to Think Therapy 1st?

  Referrals are accepted from claimant and defendant solicitors, insurers, case managers, or directly from clients. We support both single and joint instructions. 

• What services do you offer?

  We provide Specialist Rehabilitation Occupational Therapy (SROT) for adults and children following severe or catastrophic injury, including traumatic brain injury, spinal cord injury, polytrauma, amputations, and psychological trauma. Our client-led rehabilitation model uses a whole-person, real-world approach, and we coordinate other therapy disciplines such as physiotherapy, psychology, and speech and language therapy to ensure joined-up, person-centred care. 

   

• What makes Think Therapy 1st different?

  We focus on you, not just the injury. Our therapists are kind, skilled, and experienced. We also coordinate other services like physiotherapy, psychology, and speech and language therapy when needed — to keep your recovery joined-up and easier to manage. 

• How will I know it’s working?

  You’ll notice changes in your daily life — from small wins to bigger steps. We also set clear goals and track progress together, using check-ins and feedback to guide what we do next. 

• How long will therapy last?

  It depends on your goals and how things progress. Your SROT will regularly check in with you to review what’s helping, what’s changed, and what’s next. Therapy might step down over time as you grow in confidence and regain your independence and participation in the activities that you need and want to do. 

• Do you work with my doctor or other therapists?

  Yes — with your consent, we’ll talk to your GP, NHS teams, school, employer, or anyone else involved, so everyone’s on the same page and your recovery is joined up. 

• Where will sessions take place?

  Usually at your home or in places that matter to you — like your local shops, workplace, gym, or park. Sometimes we’ll also work with you at school, in hospital, or online — whatever suits your needs best. 

• Can you help with my anxiety, low mood, or fears about going out?

  Yes. We understand how life-changing injury can be. We work with trauma, anxiety, and confidence-building every day. If needed, we can also bring in psychology colleagues we trust to support you. 

• Will rehabilitation be hard?

  It may well be challenging sometimes — but it should never feel too much. Therapy can be fun, creative, and even enjoyable when it’s based around your real-life routines and interests. 

• Do I have to talk about my accident?

  Only if you want to. We understand that talking about what happened can be hard. Therapy can focus on moving forward and rebuilding confidence — emotionally, physically, and practically. You’re always in control. 

• Will I have to do anything before my Rehab Needs Assessment?

  Not unless you want to. Some people find it helpful to think about what’s difficult or what they’d like to get back to doing. But your SROT will take the time to get to know you and help you figure that out together. 

• Will my SROT be local to me?

  Yes. We have nationwide coverage of highly skilled and experienced SROT’s who are familiar with your local community and services, ensuring therapy is meaningful, accessible, and based in real-world contexts 

• What will my rehabilitation actually involve?

  Your rehab is designed around your life and your goals. This might include practicing daily activities, building up your stamina, using specialist equipment, visiting shops or community places, or tackling things that feel overwhelming right now. Your Specialist Rehabilitation Occupational Therapist (SROT) will guide you step by step — it’s all about what’s meaningful to you.